Privacy Policy

1. Who We Are

Concept Colony is a creative and digital agency providing services including brand strategy, branding and visual identity, product design, UI/UX design, digital experiences, web development, creative direction, and related consulting services.

For privacy-related questions, you may contact us at:

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and project requests
• Communicate with prospective and existing clients
• Prepare proposals, quotations, briefs, or project documentation
• Provide and manage our creative, design, development, and consulting services
• Manage client relationships
• Improve our website, services, and customer experience
• Maintain the security and integrity of our website
• Analyse website performance and usage
• Send relevant business or marketing communications where you have consented or where otherwise permitted by law
• Maintain appropriate business and administrative records
• Comply with applicable laws, regulations, and legal obligations
• Establish, exercise, or defend legal claims

We will not use personal information for purposes that are materially incompatible with the purpose for which it was collected unless permitted by law or we obtain appropriate consent.

4. Lawful Basis for Processing

Where applicable, we process personal information on one or more lawful bases, including:

Consent: where you have given us permission to process your information for a particular purpose.

Contractual necessity: where processing is necessary to provide services you have requested or to take steps before entering into a contract.

Legal obligation: where we are required to process information to comply with applicable laws.

Legitimate interests: where processing is reasonably necessary for the operation, security, improvement, or administration of our business, provided those interests do not override your rights.

Other lawful bases recognised under applicable data-protection legislation may also apply depending on the circumstances.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, improve performance, and measure engagement.

Some cookies may be essential for the website to function. Other cookies, including analytics, advertising, or preference cookies where applicable, will be used in accordance with applicable consent requirements.

Where required, you will be given the ability to accept or reject non-essential cookies.

You may also control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Analytics and Third-Party Services

We may use trusted service providers to support our website and business operations, including services for:

• Website hosting
• Analytics
• Email communication
• Cloud storage
• Forms and project enquiries
• Security and fraud prevention
• Customer or project management

These providers may process personal information on our behalf only to the extent necessary to provide their services.

We take reasonable steps to work with providers that maintain appropriate privacy and security safeguards.

7. Sharing Your Information

We do not sell your personal information.

We may disclose information to:

• Employees, contractors, and authorised members of the Concept Colony team
• Professional advisers
• Technology and infrastructure providers
• Business partners where necessary to deliver an agreed service
• Government, regulatory, or law-enforcement authorities where required by law
• Other parties where disclosure is necessary to protect our rights, property, users, or legitimate interests

Where third parties process information on our behalf, we expect them to use it only for authorised purposes and to maintain appropriate confidentiality and security.

8. International Data Transfers

Some of the technologies or service providers we use may operate outside Nigeria.

Where personal information is transferred internationally, we will take reasonable measures required by applicable law to ensure that the information receives an appropriate level of protection.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

• The nature of our relationship with you
• The duration of a project or client engagement
• Legal and regulatory requirements
• Accounting and business-record requirements
• Security considerations
• The need to resolve disputes or enforce agreements

When information is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of it.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction
• Other unlawful processing

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Be informed about how your personal information is processed
• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request data portability where applicable
• Object to certain automated decision-making
• Lodge a complaint with the relevant data-protection authority

Some rights may be subject to legal limitations or exceptions.

To exercise your rights, contact hello@conceptcolony.com.

We may need to verify your identity before responding to certain requests.

12. Children's Privacy

Our website and professional services are primarily intended for businesses, organisations, professionals, and individuals seeking creative or digital services.

Where we become aware that personal information belonging to a child has been provided in circumstances requiring parental or guardian consent under applicable law, we will take appropriate steps to obtain the necessary consent or remove the information.

13. Marketing Communications

Where permitted, we may occasionally send information about Concept Colony, our work, services, insights, or announcements.

Where consent is required, we will obtain it before sending marketing communications.

You may withdraw your consent or unsubscribe from marketing communications at any time.

14. Third-Party Links

Our website may contain links to websites, platforms, products, or services operated by third parties.

Concept Colony does not control the privacy practices of those third parties. Their own privacy policies and terms will govern your interaction with them.

We encourage you to review their privacy information before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our services
• Our website
• The technologies we use
• Our business operations
• Applicable laws and regulatory requirements

When significant changes are made, we will update the Last Updated date at the top of this page.

Your continued use of the website after an updated policy becomes effective will be subject to the revised policy.

16. Contact Us

Questions, requests, or concerns regarding this Privacy Policy or the way we handle personal information may be sent to: